Privacy Policy
Introduction
In fulfilling our commitment to meeting and surpassing privacy standards, we adhere to the Ten Privacy Principles of personal information protection in respect to the use of personal information. Our primary concern at CAN HEALTH SUPPLIER (FZE) is protecting your personal information and ensuring its confidentiality.
Our current privacy policy includes the following:
Accountability
We have assigned a person who is accountable for CAN HEALTH SUPPLIER (FZE) acting in accordance with the Ten Privacy Principles. This is part of our mission to protect all personal information within our control.
Ascertaining Purposes
At the time or before any information is gathered, the purpose for such personal information shall be determined.
Consent
Except where the law permits or requires the use or disclosure of personal information, the consent and knowledge of the customer when collecting information are needed at all times.
Restricting Collection
Only by lawful means is information collected. CAN HEALTH SUPPLIER (FZE) only collects details of personal information absolutely essential for identification.
Restriction on, Retention, Disclosure, and Use
We retain personal information for the specific period needed to carry out the purpose it was collected for. Unless the customer has given consent, or it is required or endorsed by law, personal information can only be disclosed or used for its collection purpose.
Accuracy
Personal information must be precise, up-to-date, and complete to fulfill the purpose for which it is to be used.
Safeguarding Personal Information
Security measures suitable to the sensitivity level of the personal information must be utilized to protect it.
Openness
CAN HEALTH SUPPLIER (FZE) makes information available to customers in relation to the policies and practices relevant to the management of customer information.
Customer Access
A customer shall be informed of the fact, disclosure, and use of their information and shall be given access to their information when requested. If suitable, they may also request to amend or verify the correctness and completeness of their details.
Dealing with Customer Suggestions and Complaints
Customers may address any enquiries or questions to the assigned person responsible for privacy at CAN HEALTH SUPPLIER (FZE), regarding the privacy principles mentioned above, or in respect to our practices.
The Various Types of Information We Gather
At CAN HEALTH SUPPLIER (FZE), the information we gather and use most of the time includes personal information such as your name, email, occupation, telephone numbers, sex, age, mailing address, employment status, name of your primary physician and contact information, height, referral source, date of birth, weight, medications requested, presence of allergies and types of drug allergies, credit card information, name of card holder, card type, number and expiry date, family medical history, and details of existing medications. This is all to fulfill your orders for our products and services.
If you decide to withhold information from us, the products and services we are able to make available may be limited, and our advice or recommendations of suitable alternatives may be difficult. We may request further information if we are unable to take care of your requests based on the provided information and to help identify other ways we can assist. We may also collect anonymous/non-personal information for customer inquiry purposes. Anonymous/non-personal information cannot be traced or connected to a specific individual or business entity.
What We Use Personal Information For
CAN HEALTH SUPPLIER (FZE) uses personal information to communicate with you, enhance your visit to our website, and ensure that our contracted pharmacies effectively provide the products and services you have requested. We will not give your personal information without your prior consent to a third party organization for promotion or solicitation use. In the event of a sale of all or substantial assets of CAN HEALTH SUPPLIER (FZE), records containing personal information may be transferred to the purchaser.
We will inform and request your consent if your details are needed to fulfill a different purpose before proceeding. It’s only for the purposes we have disclosed to you that we use your personal information.
In some instances, such as a legal proceeding or court order, we may be required to disclose certain information to authorities. We will take care to ensure the authorities have legitimate grounds for their requests and only disclose the specifically requested information.
Security Measures
Our client’s electronic files are kept in a secure environment with qualified access, while paper files are kept in controlled access areas. To ensure your personal information is secured against unauthorized access, misuse, disclosure, or unsuitable alterations, we employ current technologies and security standards. We accurately follow our firewall infrastructure and manage our server environment appropriately.
All CAN HEALTH SUPPLIER (FZE) employees are mandated to observe our privacy standards and follow all relevant laws and regulations as part of their employment conditions. Unauthorized access to or revealing client information by any CAN HEALTH SUPPLIER (FZE) employee is strictly prohibited and will result in suitable disciplinary action, including dismissal. We try to control access to personal information by approved employees who have a valid reason and business purpose for accessing it.
Accessing and Correcting Your Information
It is crucial that your personal information is complete and correct, as we often make decisions based on the information we have. You have the right to correct, access, and verify the information contained in your personal and financial files.
If you detect any outdated or incorrect information in your files, we will provide you with a corrected copy after making the necessary changes. We will also convey these changes to other third parties, where appropriate, who may have unintentionally received incorrect information from us. Despite our efforts, errors sometimes happen, and we urge you to make corrections and change any mistakes as often as possible to help us keep your personal information up-to-date.
Privacy Officer
Customers may contact our privacy officer and direct any questions and enquiries regarding their personal information or our practices to the following platform:
CAN HEALTH SUPPLIER (FZE)
Attention: Privacy Manager
Updating this Policy
We may modify, remove, or add parts of this policy as deemed appropriate. We shall notify you in a timely manner of any changes in our information handling practices and privacy policy. Consulting the modification date at the top of each CAN HEALTH SUPPLIER (FZE) privacy policy web page will help you know when this policy was last updated.