Help & Support Center
Help and Support Center
Welcome to Canada PharmaHub Help and Support Center! We are delighted to assist you and ensure your experience with our online pharmacy is seamless and satisfactory. At Canada PharmaHub, your health and convenience are our top priorities. Our comprehensive support center is designed to provide you with all the information you need, help you find answers to common questions, and ways to contact our support team.
Frequently Asked Questions (FAQ’s)
General Information
Canada PharmaHub is an online pharmacy providing a wide range of prescription medications, over-the-counter drugs, and healthcare products. We also offer telehealth services for online consultations with certified doctors.
You can browse our products, add items to your cart, and complete your purchase online. For prescription medications, you can upload your prescription, and for consultations, you can book an appointment with our doctors through our telehealth portal.
We offer prescription medications, over-the-counter drugs, vitamins and supplements, personal care products, and more.
Prescription Requirements
Yes, a valid prescription is required for all prescription medications. You can upload your prescription during the ordering process.
You can upload your prescription directly on our website during checkout, email it, or send it by fax
You can visit our Telehealth Page to request an online appointment and Talk to our doctor, he will provide you with a full consultation and a valid prescription if required and applicable in your case
Order and Payment
Browse our website, select the products you need, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
We accept various payment methods including credit cards and other secure online payment options.
Orders can be modified or canceled before they are shipped. Please contact our customer service team as soon as possible if you need to make changes.
Telehealth Services
Visit our telehealth portal, select a doctor, choose a convenient date & time, and finally provide your details to book an appointment.
During the consultation, the doctor will discuss your symptoms, medical history, and any concerns you have. They may provide a diagnosis, treatment recommendations, and prescriptions if necessary.
Yes, all consultations are private and conducted over secure, encrypted connections to ensure your privacy.
For more help with Telehealth services, visit our Telehealth FAQ page.
Shipping and Delivery
Shipping costs vary based on your location and the shipping method chosen.
Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days depending on the destination.
Yes we do have worldwide delivery.
Privacy and Security
We use advanced security measures, including encryption and secure servers, to protect your personal and medical information.
Yes, we use secure payment gateways and comply with industry standards to ensure the safety of your payment information.
Our privacy policy outlines how we collect, use, and protect your information. You can read our full privacy policy here
Customer Support
You can reach our customer support team via email at [email protected], phone at +1(855)720-0723, or through our online chat feature.
Our customer support team is available 24/7 to support you.
For any questions or assistance, you can reach out to us via the following:
Customer Service: For general inquiries, account support, or help navigating the website, contact us at:
Orders and Prescriptions: For questions or issues related to orders or prescription medications, contact us at:
General Inquiries: For other inquiries or administrative concerns, you can reach us at:
You can also call us or send us a fax:
Our team is here to assist you with all your healthcare needs!
Live Chat Feature:
To ensure you have access to immediate assistance, we offer a Live Chat feature that connects you directly with our certified pharmacists from the comfort of your home.
Available 24/7, our pharmacists are here to help you with any questions or concerns you may have, whether it’s about your medications, prescriptions, or general health inquiries. Our Live Chat service ensures you receive the expert advice and support you need, whenever you need it.
How to Use Live Chat:
- Locate the Chat Icon: Find the Live Chat icon at the bottom right corner of our website.
- Click to Start: Click on the icon to open the chat window.
- Connect with a Pharmacist: Type your question or concern, and one of our certified pharmacists will respond promptly to assist you.
If you have any urgent queries or need assistance outside of regular business hours, our Live Chat is the perfect way to get the help you need, anytime, day or night.
Your Feedback:
At Canada PharmaHub, your satisfaction is our top priority. We are committed to providing the best possible service and continuously improving our offerings. To help us serve you better, we invite you to share your thoughts and experiences with us. Whether you have a suggestion, a compliment, or a concern, your feedback is invaluable to us. Please take a moment to fill out our feedback form below. Your input helps us understand what we are doing well and where we can make improvements. Thank you for choosing Canada PharmaHub, we look forward to hearing from you!